Until there's a cure ... there's care

INTRODUCTION

Select the headings below to display a list of key relevant Victorian Groups providing Advocacy, Legal Supports and Complaints handling for people with disabilities.

Agencies that provide support with NDIS Appeals to Admin Appeal Tribunal (AAT) are indicated with an asterisk (*)

STATEWIDE DISABILITY ADVOCACY SERVICES

* ADEC (ACTION ON DISABILITY IN ETHNIC COMMUNITIES) www.adec.org.au

175 Plenty Rd, Preston 3072

Ph. (03) 9480 7000 Toll Free: 1800 626 078 Fax: (03) 9480 3444  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dandenong Office: 186 Foster St East, Dandenong  Ph: (03) 9791 8344

Werribee office: Level 1, 1-3 Watton St. Werribee 3030 Ph: (03) 8744 2100

NB: Info, referral, advocacy for ethnic families/groups, Bi-lingual Ethnic Disability Workers

* AMIDA (Action for More Independence & Dignity in Accommodation) www.amida.org.au

1st Floor, Ross House, 247 Flinders Lane, Melbourne 3000

Ph. (03) 9650 2722 Fax: (03) 9654 8575 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Info, referral & self advocacy support for people with disability re. housing issues/problems

COMMUNICATION RIGHTS AUSTRALIA - CAUS www.caus.com.au

Unit 4, 3 Tuck St. Moorabbin (PO Box 292 Bentleigh 3204)

Ph. (03) 9555 8552 Toll Free 1300 666 604 Fax: (03) 9555 8550 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Info & advocacy for people with disabilities who have communication difficulties

* DISABILITY JUSTICE ADVOCACY (DJA) www.justadvocacy.com

2 /28A Albert Street Preston 3072 email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ph. (03) 9474 0077 Freecall: 1800 808 126

NB: Provide advocacy for people with higher support needs

DISABILITY DISCRIMINATION LEGAL SERVICE (DDLS) www.communitylaw.org.au/ddls

2nd Floor, Ross House, 247 Flinders Lane, Melbourne 3000

Freecall: 1300 882 872  Ph. (03) 9654 8644  TTY: (03) 9654 6817  Fax: (03) 9639 7422   Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Can provide advocacy, legal advice, training & community education on the Federal DDA

DISABILITY RESOURCES CENTRE (DRC) www.drc.org.au

MAIN: 3rd Floor, Ross House 247 Flinders Lane, Melbourne 3000

Ph. (03) 9671 3000 Fax: (03) 9489 2988 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

OUTREACH: 186 Foster St East, Dandenong

Ph. (03) 9791 4870 Fax: (03) 9792 1111

NB: Information, individual advocacy & support for adults with disabilities in Melbourne area.

* LEADERSHIP PLUS INC. www.leadershipplus.com

25 Flinders Lane, Melbourne 3000

Ph. (03) 9489 2999 Fax: (03) 9489 2988 Freecall: 1300 727 017 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Statewide advocacy & Info for people with all types of disability

NATIONAL AGED CARE ADVOCACY LINE

Ph. 1800 700 600

OFFICE OF THE PUBLIC ADVOCATE - OPA www.publicadvocate.vic.gov.au

Level 1, 204 Lygon St, Carlton 3053

Ph. 1300 309 337 TTY 1300 305 612 Fax: 1300 878 510 E: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Advice, assistance & advocacy re. complaints on behalf of people who have an intellectual or psychiatric disability; dementia or an acquired brain injury.

WOMEN WITH DISABILITIES VICTORIA - WDV  www.wdv.org.au

Level 9, 255 Bourke St. (GPO Box 1160) Melbourne 3001

Ph. (03) 9286 7800 Fax: (03) 9663 7955 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Systemic advocacy on behalf of women with disabilities

REGIONAL AND LOCAL ADVOCACY SERVICES

ASSERT 4 ALL - A4All (also Barwon Disability Resource Council) www.bdrc.org.au

48 McKillop St, Geelong 3220  OUTREACH: 1 Rutherford Crt, Maddingley 3340

Ph /TTY: (03) 5221 8011 Toll Free 1300 942 773 Fax: (03) 5229 5665 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB:Information, individual advocacy for people with disabilities in Barwon & southern Grampians areas

COLAC OTWAY REGION ADVOCACY SERVICE (CORAS) www.coras.com.au

50 Rae St, Colac 3252

Ph. (03) 5232 1009 Fax: (03) 5232 1291 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Information, individual advocacy & support for people with disabilities

* GRAMPIANS DISABILITY ADVOCACY ASSOCIATION (GDAA)

MAIN: 2/32 Tuson St (Box 112), Ararat 3377 www.grampiansadvocacy.org.au

Ph. 1800 552 272 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

BALLARAT: Suite 19, 15 Dawson St Sth Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

DAYLESFORD: 13 Hospital St. Ph. (03) 5348 3350  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CLUNES:  69 Service St.  C/- of Daylesford Office Contacts

HORSHAM: 17 McLachlan St  Ph. (03) 5381 2400 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

STAWELL: 111 Main St Ph. (03) 5358 2164

NB: Info, individual advocacy & support for people with disabilities

GIPPSLAND DISABILITY ADVOCACY www.gdai.org.au

Suite 2, First Floor, 6 – 8 Grey St (PO Box 409, Morwell 3840) Traralgon 3844

Ph. (03) 5175 0444            Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Provides support with individual, self & family advocacy, plus some citizen advocacy

MELBOURNE EAST DISABILITY ADVOCACY (MEDA) www.meda.org.au

Level 1, 79 Mahoney's Rd, Forest Hill, 3131 (PO Box 302)

Ph: (03) 9877 7990 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Matches voluntary ‘citizens’ to a person with a disability as support in the inner east area (Municipalities of Manningham, Whitehorse, Monash & Boroondara)

MRC (MIGRANT RESOURCE CENTRE) NORTH WEST www.mrcnorthwest.org.au

20 Victoria Cres., St Albans Vic 3021

Ph. (03) 9367 6044 Fax: (03) 9367 4344 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Individual for people with a disability from CALD backgrounds

NORTH EAST CITIZEN ADVOCACY (NECA) www.citizenadvocacy.com

56 Gabonia Avenue Watsonia South 3087 (PO Box 251) Heidelberg 3084

Ph/Fax: (03) 8407 3684 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Matches voluntary ‘citizens’ to a person with a disability as support in inner Northern Reg.

REGIONAL DISABILITY ADVOCACY SERVICE (RDAS) www.rdas.org.au

132 Melbourne Rd, (PO Box 982) Wodonga 3689

Ph. (02) 6056 2420 Toll Free: 1800 250 292 Fax: (02) 6024 6809 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Wangaratta office:  15-17 Ely St. Ph. (03) 5718 0171

NB: Individual & systemic advocacy for people with disabilities living in Upper Murray area

* RIGHTS INFORMATION and ADVOCACY CENTRE - RIAC www.riac.org.au

SHEPPARTON: 72 Wyndham St. (PO Box 1763) Shepparton 3632

Ph. (03) 5822 1944  Email: This email address is being protected from spambots. You need JavaScript enabled to view it. & This email address is being protected from spambots. You need JavaScript enabled to view it.

BENDIGO:  122 Queen St. (PO Box 2219, Bendigo DC 3554)

Ph. (03) 5443 0550  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

GEELONG:   (formerly DRAS)   11/23-31 Gheringhap St.      

Ph. (03) 5222 5499  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

MILDURA: Deakin Business Ctr, Cnr Lemon Ave & Eighth St (PO Box 2641)              

Ph. (03) 5021 0265

NB: Info, individual advocacy & support for people with disabilities

SOUTHERN DISABILITY ADVOCACY www.southernda.org.au

320 Main St Mornington (PO Box 161 Bentleigh 3204)  Mentone office: 2/128 Balcombe Rd.

Ph. (03) 9533 5977 Fax: 9923 6173 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Advocates for person with a disability living in Southern Region using paid & voluntary staff

SOUTHWEST ADVOCACY ASSOCIATION - SWAA www.southwestadvocacy.org.au

45 Hider St (PO Box 480) Warrnambool 3280   

Ph. (03)5561 4584             Fax: (03) 5561 4371           Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Information, individual advocacy & support for people with disabilities

SUNBURY AND DISTRICT CITIZEN ADVOCACY www.citizenadvocacysunbury.com.au

5A, 36 Macedon Street (PO Box 420) Sunbury

Ph. (03) 9744 7378 Fax: (03) 9740 8535 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Matches voluntary ‘citizens’ to a person with a disability as support in Sunbury district

STATE WIDE GENERIC ADVOCACY SERVICES

ELDER RIGHTS ADVOCACY - ERA www.era.asn.au

Level 2, 85 Queen St., Melbourne

Ph. (03) 9602 3066 Freecall 1800 700 600 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Advocacy & info for potential/current residents (& their families) in Nursing Homes & Hostels

SENIORS RIGHTS VICTORIA (SRV) www.seniorsrights.org.au

Level 4, 533 Little Lonsdale St., Melbourne

Ph. 1300 368 821 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Provides legal services & advocacy (esp. re. Elder Abuse) to any Victorian aged 60 & above

LEGAL CENTRES

A good resource is the Law Handbook: http://www.lawhandbook.org.au/

DISABILITY DISCRIMINATION LEGAL SERVICE (DDLS) www.communitylaw.org.au/ddls

See entry in ‘Statewide Advocacy section’

NB: Can provide advocacy, legal advice, training & community education on the Federal DDA

FEDERATION OF COMMUNITY LEGAL CENTRES (FCLC) www.fclc.org.au

Level 3, 225 Bourke Street, Melbourne VIC 3000

Ph: (03) 9652 1500            Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Info & support to find appropriate lawyer or to find your local Community Legal Centre etc.

VICTORIA LEGAL AID (VLA) www.legalaid.vic.gov.au

350 Queen St, (GPO Box 4380) Melbourne 3001

Ph: (03) 9269 0234            Rural Victoria 1300 792 387

NB: Range of support including a free phone legal advice & information service.

WELFARE RIGHTS NETWORK legal services www.welfarerights.org.au

Social Security Rights Victoria PO Box 1221 North Fitzroy 3068

Ph: (03) 9481 0355  Freecall 1800 094 164 Fax. 9419 3552 Web: ssrv.org.au

Barwon Community Legal Service   Level 1, 63 Thompson St., Belmont

Ph: 1300 430 599 or 5221 4744 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web: www.barwoncls.org.au

NB: Legal Centre for people with problems related to Centrelink.

COMPLAINTS: Monitoring &/or Support with

ADMINISTRATIVE APPEALS TRIBUNAL - AAT www.aat.gov.au

MAIN: Level 4, 15 William St, Melbourne (GPO Box 9955, Melbourne)

Ph. 1800 228 333 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  Centrelink: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: The Tribunal reviews administrative decisions made by Australian Gov't ministers, departments, agencies (eg NDIS, Centrelink) including Migration & Refugee decisions.

AUSTRALIAN HUMAN RIGHTS COMMISSION (AHRC) www.humanrights.gov.au

Postal Address: GPO Box 5218, Sydney NSW 2001

Complaints: 1300 656 419 Enquiries: 1300 369 711 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

COMMUNITY VISITORS (CV) www.publicadvocate.vic.gov.au

C/- Office of Public Advocate 204 Lygon St Carlton Freecall 1300 309 337

NB: Monitors & reports on care of people living in disability funded residential accommodation

HEALTH SERVICES COMMISSIONER www.hcc.vic.gov.au/hsc

26th Floor, 570 Bourke St., Melbourne

Complaints Ph. (03) 8601 5200  TTY 1300 550 275  Freecall: 1300 582 113 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Information and complaints re. Health system.

LAW INSTITUTE OF VICTORIA www.liv.asn.au

Level 3, 140 William St, Melbourne (GPO Box 263 Melbourne 3001)

Ph. (03) 9607 9311 Fax: (03) 9602 5270 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Can provide info on lawyers in your area & who deal with specialist issues

MENTAL HEALTH COMPLAINTS COMMISSIONER (MHCC) www.mhcc.vic.gov.au

Level 26, 570 Bourke Street, Melbourne 3000

Ph. 1800 246 054 (free call) Fax: 03 9949 1506 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Supports to resolve complaints about Victorian mental health services.

MY AGED CARE COMPLAINTS ww.myagedcare.gov.au

Dept of Social Services, Stakeholder relations, Box 210, Balwyn 3103

Ph: 1800 200 442

NB: Investigate concerns & complaints re facilities receiving aged care funding

NATIONAL ABUSE & NEGLECT HOTLINE www.dss.gov.au

Ph. 1800 880 052 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Hotline for reporting abuse & neglect of people with disabilities using gov’t funded services

NDIS QUALITY & SAFEGUARDING COMMISSION (QSC)  www.ndiscommission.gov.au

PO Box 210, Penrith NSW 2750

Ph: 1800 035 544 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Any complaint, including breaches of restrictive practice or Code of Conduct; incidents related to staff & services purchased with NDIS funding

OFFICE OF THE PUBLIC ADVOCATE

Refer to entry in State Wide Advocacy Services

VCAT - GUARDIANSHIP LIST www.vcat.vic.gov.au

55 King St., Melbourne 3000

Ph. (03) 9628 9911 Freecall 1300 079 413 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Appoints Guardians & 'Administrators' where required for people over 18 years, who have a impairments, disability or illness

VICTORIAN EQUAL OPPORTUNITY & HUMAN RIGHTS COMMISSION

Level 3, 204 Lygon St, Carlton 3053 www.humanrightscommission.vic.gov.au

Enquiry Line: 1300 292 153 Admin: 1300 891 848 Fax: 1300 891 858 TTY: 1300 289 621

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NB: Complaints about unfair treatment regarding work, school, services, housing or financial matters. Free Advice service on discrimination law through Enquiry Line