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Terms and Conditions of Use

1.    Disclaimer

The content of the Motor Neurone Disease Association of Victoria's web site is provided for information purposes only. The content has been reviewed to support its accuracy by appropriately qualified and experienced people. The Association does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this web site or incorporated into it by reference. The information on the Association web site is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content for their own purposes. Before taking any action, competent medical advice should be sought.

2.    Delivery Policy

Orders for goods are processed and shipped within 7 business days of the receipt of the order.  Where the Association is out of stock due to circumstances beyond our control, the purchaser will be contacted within 7 working days and advised of our inability to supply, the reason why, and offered either a refund or to be supplied when stocks arrive.  An expected despatch date will be advised.

3.    Refunds and Returns

All purchases and purchasers are protected by the statutory rights created under law in Victoria.

The Association stands by the quality of our products.  However, should your purchase not meet your expectations, then you can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you, or are not fit for purpose or do what they are supposed to do.

Exchange, refund or credit will be provided if claimed within 30 days of purchase.  An original receipt must be presented as proof of purchase.  Products and packaging must be returned in original condition.  Exchange, refund or credit after 30 days from purchase date is limited to comply with your consumer rights.  Please choose carefully as we do not exchange, refund or credit if you simply change your mind or make the wrong decision.