MND Victoria invites feedback (both good and bad) from all people who use our services or have an interest in the Association. This feedback assists us to continue to improve and deliver the best possible services to people living with MND, health professionals, researchers and other interested parties. Under the Victorian Disability Act 2006, we are required to meet the Disability Standards of Victoria by maintaining a Quality Management System. Collecting feedback from people using our services is a critical part of our quality process and has become a regular part of our continuous quality improvement cycle.
MND Victoria recognises the right of clients, members and others to make a complaint regarding the service provision and operations of the Association. MND Victoria encourages this action. MND Victoria is committed to ensuring that all complaints and concerns are investigated and resolved quickly and fairly and without retribution. Read MND Victoria's Complaint Process (Word, 155 KB).
You may also be interested in reading our Client Rights (Word, 150KB) document.